If you have any issue in opening a software of any system problems, just log in to the OTRS to register your complaint. For large scale companies with 200+ or 300+ computers managing complaint is a cumbersome task.
To maintain complaint logs and also to track the repetition times, there needs to be a software which should track the ticket raised and whether it is resolved or not. OTRS from WHBS allows the user to raise the complaint and to track the resolving status of it online.
OTRS not meant only for the factories but also for the elearning companies or any company which are into the quality checking of software and multimedia products. The error count in each quality cycle will be quantified along with the issue level to monitor the performance of both the quality reviewer and also the developer.
Take a screenshot, mark and comment the error, then upload it for resolving. While attending, the third eye will know about the status of the report, whether it is resolved or still pending.
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