Globalization opened the floodgates of many multinational companies to provide their services in their preferred nations. As more and more products and services got launched, the need and demand for their customer service and support also grown manifold. Almost all companies will have their
motto based on customer satisfaction, so while interacting with a customer there should be some methodological approach in dealing with their grievances. As a matter of fact, today more companies outsource their customer service and support divisions. Hence there are lot of BPOs which carry out these type of works. Obviously when we have to go for mass recruitment for this services, it is not feasible to plan, schedule and implement the face-to-face training sessions. Thus we help companies to develop elearning training materials and to deploy it for online training.